General

In this report, KPMG explore the evolving landscape of the leisure industry, with insights into four critical areas demanding the industry's attention:   Customer-centricity: In customers’ eyes, value isn’t just about price and experience, but purpose. Discover what makes customers tick and how you can inspire loyalty.   ESG: Find out how leisure [...]

With the leisure market facing the first festive period in three years without consumer restriction, following strong growth over the summer months, how much will consumer spend be tapered with the rising cost of living and, what other financial pressures face operators, as we move towards 2023? Read the full report [...]