In this report, KPMG explore the evolving landscape of the leisure industry, with insights into four critical areas demanding the industry’s attention:
Customer-centricity: In customers’ eyes, value isn’t just about price and experience, but purpose. Discover what makes customers tick and how you can inspire loyalty.
ESG: Find out how leisure providers are engaging with ESG and working out how they can lessen their impact and make a positive difference.
Technology: Virtual reality, extended reality and the metaverse are feeding customer appetite for more innovative and engaging leisure experiences. How is technology reinventing leisure?
Mergers and Acquisitions: The pandemic hit hard, but a resilient industry has emerged. How are new customer values shaping investment decisions?